OMSC

Dr. Brian A. Stern Review

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Mckenzie Peterson
Mckenzie Peterson

5 out of 5 stars

posted 2 weeks ago

We highly recommend Dr. Stern for wisdom teeth surgery. From the initial appointment to the phone call after surgery he was very professional. The staff is also very nice and helpful. No complaints and guaranteed great service. Thank you very much.

Kate Caffrey
Kate Caffrey

5 out of 5 stars

posted 1 week ago

My son Samuel had a awesome experience here, from Dr. Stern taking the time to answer all his questions in a way a 11 year old could understand, to the amazing staff who saw his cat shirt and shared cat stories to put him at ease. Samuel had a bad extraction at a pediatric dentist and he was super worried about having 6 baby teeth extracted, the staff made the whole experience great for him. He was totally back to normal by the afternoon. Thank you to the entire staff!

Mike Frazier
Mike Frazier

2 out of 5 stars

posted 3 days ago

EDIT: A threatening private message was sent to me because of my review by someone clearly using a fake account. Not changing my rating of this practice for better or worse, as there is no way to prove it was sent by someone who works in this office or is related to someone who works in this office. Given the unprofessionalism I experienced there, however, I would not be surprised if it were.

First visit (consultation): we waited nearly an hour past our scheduled appointment time to get called back. When we went back, a nurse or assistant (?) gave us some basic information, and then played a 10-minute informational video while she was out of the room. She came back ~15 minutes later, asking if we had any questions; we did not; she said the doctor would be in soon. Around 15/20 minutes later, he came in, rushed but trying not to act like it (I mean how else would you feel after a long day of surgeries and consultations), and talked to us for a minute or two. At that point we really didn’t want to ask any questions, because we had been there far too long, so we just left. We should have seen this day as a red flag, but we didn’t want to go through something like this all over again at another place, so we just scheduled an appointment for the surgery.

Second visit (surgery): Shocked at the unprofessionalism of the staff. Arguing with each other and at one point even cursing and shouting. One staff member (or two?) was complaining about and mocking customers after they hung up the phone (as two customers, including myself, sat in the lobby, clearly able to hear). I should emphasize that the majority of the staff members were great, and the doctor was fine. However, it seems they have one or two bad front-desk staff members that are creating a very negative and uncomfortable environment for the rest of the staff and customers.

One staff member told a potential customer over the phone that they were only accepting new patients for a wait list; the customer said something, and then she repeated the same sentence, in an annoyed tone. When she hung up, she wondered loudly, “do I stutter? Do I talk like my jaw is wired shut?”

There is clearly a cycle of frustration and negativity in this office, which I can sympathize with, and I freely admit that I don’t know everything that’s going on behind the scenes. But when you’re not able to provide professional front-end service to customers, any success the business is having will not last.

Until they are able to work out staff issues to provide professional service (which should really be a given), I would highly recommend you find another place to go!

Thank you again for taking the time to help others feel comfortable with their decision to choose OMSC. Please feel free to contact us at 740-549-0501 if you have questions or would like to share your thoughts.