STOP and read this. You are REQUIRED to have a second person wait with you during a tooth pulling procedure. People who don’t have someone willing to wait 1 1/2 for the patient go elsewhere! I had brought a friend to have her tooth pulled. Upon dropping her off I went to leave to get a coffee then return and was told “you must stay on premise during the procedure”. I said I am just going to grab a coffee. I was was told if you leave we won’t do the procedure. I asked why and was told I might get into an accident and not be able to pick up my friend.?? I said we have uber and can take this in the odd chance I would get into a car wreck driving 1/2 mile to Tim Hortons. On top of that while I wait for the 9:00am appointment. (We arrived 8:40) they are late. 9:10 currently.
Find a more customer friendly place. Horrible customer service.
Carpet was nice and chairs semi comfortable... looked highly used from all the people required to wait for their friends/partners getting work done. �
It is never enjoyable to have teeth extracted, but Dr. Stern and his staff made it not so bad. I had an appointment to get a broken tooth under a bridge removed. As it turned out, both teeth needed extraction and Dr. Sterns office didn't find out until the morning of the procedure. They quickly changed plans and I was able to get both teeth extracted that morning. The procedure went very well and I had no problems in the following weeks.
I also had been measured for implant posts to be done later. Dr. Stern and his staff met a tight deadline for me to get this done before my dental insurance ended. This saved me a ton on money. At all of my appointments, all of the staff were fantastic. The assistants in the operating room were especially good helping me to alleviate anxiety. The laughing gas may have helped too!
All in all, there was only minor discomfort after the implants. Nothing like what I expected. So, I would highly recommend Dr. Stern and his staff.
The staff is very friendly and caring. They were able to get me in right away to remove an impacted root in my gum. They were concerned about my pain, my feelings and getting me better asap. They even called to check on me later that day after i had it removed. I was sleeping and did not get to the phone. I apologize. Thank you for making me better and caring about my well being. You do not see that alot anymore.
I came for my consult today. The front staff was very friendly. Everyone seemed very upbeat . I came with my paperwork filled out and I had a short wait time . Dr. Stern has great bed side manner. Over all it was a fantastic experience. I would recommend Dr. Stern to everyone.
My daughter had a consultation appointment this afternoon. We arrived 15 minutes early, which is what was requested of us when we initially scheduled the appointment. After filling out & handing in paperwork- we were informed by one of the front office staff members that Dr.Stern had an emergency patient & the office was running behind. Understandable. And let me just say, it was worth the wait. Every single one of the staff members we interacted with were pleasant, efficient & kind. Dr.Stern himself has amazing bedside manner & answered all questions thoroughly. And if the office was rushed to get appointments and patients through, you couldn't tell. They took their time. Answered all of our questions and made us feel like patients, not just a number. The scheduling process was painless & I can only hope (fingers crossed) the surgical experience is just as painless. 5 stars Dr.Stern & staff! You guys are doing awesome!
To echo another reviewer's comments, I'd give ZERO stars if that were an option. DO NOT GO HERE, GO ANYWHERE ELSE. Staff is unprofessional and rude, wait times are unbearable and the location is horrible if you live anywhere but Powell. That said, my story...
I arrived on time and was given an unnecessary amount of paperwork which was redundant and asked for information that is completely unrelated. Why do they need a driver's license number??? I completed my paperwork in about 14 minutes and was told that I had missed my appointment by 14 minutes and that they'd TRY to work me back into the schedule. I asked why they didn't email or mail me the paperwork beforehand and was told that they did but to the wrong address (somehow my fault). They then reiterated that they TOLD me to arrive 15 minutes early on the phone and that I should have been there earlier.
No one ever told me to be there before the scheduled appointment time.
Furthermore, I asked why they don't include 15 minutes of paperwork for new patients in the appointment time, and they just looked at me blankly and said they TOLD me 15 minutes early on the phone. Again, no one ever told me to arrive earlier than my scheduled appointment time. I was made to feel like it was my fault, that I was unprepared and would have to pay the consequence and wait until 4 people that arrived after me had been seen (estimated an hour or so, probably more based on other review). I can't speak to the actual dentist here as I asked for all of my paperwork and referral documents back and left. But to echo the other reviewers, the staff is completely unprofessional and their system is poorly designed and executed. DO NOT GO HERE, GO ANYWHERE ELSE. Just because your dentist referred you to them does not mean you can't choose your own provider. I suggest reading reviews and looking through your provider's website to find an office that doesn't treat their customers this poorly. You shouldn't be made to feel like a burden or that you've made mistakes, all the while enduring the toothache that sent you to this horrible establishment in the first place. ZERO stars.
The Rudest staff and doctor!!!! I would never want anyone else to have to come here and be treated like this!!! If people hate their jobs this much then find a new one!
Dr. Stern and his staff are amazing. I've taken 2 of my children there and I will continues to refer people to them and will take my family there for any oral surgery needs :)
I recently had teeth extracted/dental implants. The team at Powell Oral & Maxillofacial Surgery Centers was amazing! Each time I called or stopped in the office for an appointment they were all very friendly and kind. They were very knowledgable and answered all of my questions (and there were many) before and after both procedures! Never did I feel rushed or that I was asking too many questions. Dr. Stern did a wonderful job on both procedures. He and his team helped put me at ease the day of the procedures and the pain and healing time after each was very minimal. He called after each procedure also to make sure that everything was ok and that I didn't have any questions. I can't say enough about the staff at the Powell location and highly recommend Dr. Stern and his team. Thanks!
There is such a wonderful group of people who make up the OMSC family. Everyone was very welcoming, comforting, and knowledgeable!
Eight teeth removed this morning. The Doctor and Staff communicated with my Dentist and orher Physicians to make the appropriate options & sedation available. Happy to be healing. Thank you OMSC.
We were referred by our fabulous dentist, Dr. Scott Neiman, that the kids have been seeing since they were little. The entire staff at Dr. Stern's was amazing. I go back again next week with my daughter to get her wisdom teeth removed.
Oral & Maxillofacial Surgery Centers - Powell is a quality organization willing to give back to the community!
-Side Effects Inc.
My daughter needed two teeth extracted as part of her orthodontia. Because she has anxiety, I was concerned how she would tolerate the procedure. Dr. Stern and the staff were excellent. They put her at ease prior to the procedure and explained everything that was happening. When she woke up, she had a warm blanket and a reassuring staff member by her side. Dr. Stern called that evening to make sure Sarah was able to eat and was doing well. Great aftercare instructions. Highly recommend.
I recently got an oral extraction / dental implant. From start to finish the staff and doctor were amazing! Every person was professional and knowledgeable and on top of that, very caring and made me feel very comfortable! The procedure went well and I couldn't be happier! I highly recommend this office and doctor!
Worst experience I've ever had! If zero stars were an option, they would get two. I'll take my Daughter to an oral surgeon who actually cares about their patients and their patients time. I would hate to actually use them and have an emergency, after seeing how they run their clinic I have zero confidence in their abilities. Wish I could rate their abilities but after hours of waiting to be seen and leaving before our consult I can only rate their absolute lack of concern for their patients. Have a little courtesy and let people know when you're running behind, don't just leave them sitting and stewing for hours without a word from your staff. When we hear and see them laughing and having quite a good time it leaves us feeling like they are more concerned with talking than getting their patients seen.
I was very impressed with the entire experience at the Center in Powell, Ohio. The staff from the front desk all through to Dr. Stern were very professional and pleasant. I just had my work done there yesterday, and I have had absolutely NO PAIN at any time from beginning to now! I highly recommend Dr. Stern and this facility to anyone.
I had an amazing experience with Dr. Stern and the staff here. I was extremely nervous to have my wisdom teeth removed because I had never been put under before. Two wonderful ladies who were preparing me to be put under were kind, caring, and calming. As they prepared me they explained each step so I knew what was going on, then told me joke after joke while we were waiting for Dr. Stern. I was relaxed, having fun, and my nerves were gone within minutes. Furthermore, Dr. Stern even took the time to call later that day after surgery to check on me and make sure I was doing okay. All of the staff were friendly and made me feel like they truly care about their patients. I would highly recommend this surgery center!
I had all 4 wisdom teeth removed and had a great experience. I was extremely nervous to be put under. The two women assisting on my surgery day were so friendly, warm, and funny. They calmed all my nerves and made the experience much better than I was anticipating. Dr. Stern did a great job and I had very minimal pain in the days following surgery. I would definitely recommend the office to family/friends in the future.
My daughter had all four wisdom teeth cut out. The staff is amazing! The surgery only took about 45 minutes. We were there a total of 1 1/2 hours overall. Later that evening Dr. Stern himself called to check on her to see how things were going. What an amazing experience! Wouldn't even consider another surgeon for the job. Can not thank you all enough!
Thank you again for taking the time to help others feel comfortable with their decision to choose OMSC. Please feel free to contact us at 740-549-0501 if you have questions or would like to share your thoughts.